{"id":1009,"date":"2026-08-27T09:00:00","date_gmt":"2026-08-27T08:00:00","guid":{"rendered":"https:\/\/www.carefront.co.uk\/apply\/careers\/job\/billing-renewals-specialist\/"},"modified":"2026-08-27T09:00:00","modified_gmt":"2026-08-27T08:00:00","slug":"billing-renewals-specialist","status":"publish","type":"job_listing","link":"https:\/\/www.carefront.co.uk\/apply\/careers\/job\/billing-renewals-specialist\/","title":{"rendered":"Billing &#038; Renewals Specialist"},"content":{"rendered":"<h4>About the Role<\/h4>\n<p>Our Billing team keeps the commercial engine running and makes sure every customer is charged correctly, fairly and clearly.<\/p>\n<p>You\u2019ll own the day-to-day billing operations for our domain and hosting customers \u2014 renewals, invoicing, payments, refunds and the questions that come with them \u2014 combining careful accuracy with the same customer-first care as the rest of the business.<\/p>\n<p>Billing questions can be stressful for customers, especially when a domain is about to expire or a payment has failed. We want someone who handles those moments with empathy and clarity, and who takes real ownership of getting them resolved.<\/p>\n<h4>What You\u2019ll Be Doing<\/h4>\n<ul>\n<li>Manage customer billing across domains, hosting, SSL, email and add-on services<\/li>\n<li>Process renewals, invoices, payments, refunds, credits and pro-rata adjustments<\/li>\n<li>Handle billing queries over email and chat with clarity, patience and empathy<\/li>\n<li>Investigate and resolve failed payments, declined cards and dunning \/ retry cycles<\/li>\n<li>Manage chargebacks and payment disputes, and liaise with payment providers<\/li>\n<li>Reconcile transactions, subscriptions and registry \/ wholesale costs<\/li>\n<li>Support pricing changes, promotions and multi-year renewals<\/li>\n<li>Manage failed-renewal, grace and redemption communications for expiring domains<\/li>\n<li>Follow account verification, fraud-prevention and security processes<\/li>\n<li>Keep accurate billing records and clear documentation<\/li>\n<li>Work closely with Customer Care, Technical Support and Finance to resolve account issues<\/li>\n<li>Spot and escalate billing errors, revenue leakage and process gaps<\/li>\n<\/ul>\n<h4>What We\u2019re Looking For<\/h4>\n<h5>Essential<\/h5>\n<ul>\n<li>Experience in billing, accounts, finance operations or a numerate, customer-facing role<\/li>\n<li>Strong attention to detail and accuracy with numbers<\/li>\n<li>Excellent written and spoken English and a friendly, patient manner<\/li>\n<li>Confidence handling sensitive billing conversations with empathy<\/li>\n<li>Comfortable with spreadsheets and billing or subscription systems<\/li>\n<li>Good problem-solving and organisation, able to manage many queries at once<\/li>\n<li>Discretion and care when handling customer and payment data<\/li>\n<li>Reliable and comfortable working independently in a fully remote team<\/li>\n<li>Someone who takes ownership of a problem rather than passing it along<\/li>\n<\/ul>\n<h5>Nice to Have<\/h5>\n<p>You don\u2019t need all of this, but any of the following would be useful:<\/p>\n<ul>\n<li>Experience in a domain registrar, hosting company, SaaS, ISP or other subscription business<\/li>\n<li>Familiarity with recurring-billing platforms and payment gateways (Stripe, PayPal, GoCardless and similar)<\/li>\n<li>Understanding of chargebacks, PCI-DSS basics, VAT \/ tax and invoicing rules<\/li>\n<li>Exposure to domain renewals, grace and redemption periods, and registry billing<\/li>\n<li>Bookkeeping or accounting knowledge \u2014 reconciliation, ledgers and reporting<\/li>\n<li>Experience with support or ticketing tools such as Zendesk<\/li>\n<li>A basic understanding of domains, DNS or hosting<\/li>\n<\/ul>\n<h4>What Great Looks Like<\/h4>\n<p>Great billing is accurate and kind in equal measure. You\u2019ll be someone who:<\/p>\n<ul>\n<li>Gets the numbers right, first time, every time<\/li>\n<li>Treats a worried customer with patience, not a canned response<\/li>\n<li>Investigates a billing problem properly rather than simply reversing it and moving on<\/li>\n<li>Protects both the customer and the business from avoidable errors and fraud<\/li>\n<li>Keeps clear records so nothing falls through the cracks<\/li>\n<li>Flags the patterns behind recurring billing issues so we can fix the cause<\/li>\n<\/ul>\n<h4>Working Hours<\/h4>\n<p>This is a full-time, permanent role, normally worked Monday to Friday.<\/p>\n<p>As we support customers internationally, working patterns may vary depending on the team and region. Any occasional out-of-hours requirements will be made clear during the recruitment process, with enhanced compensation or allowances where applicable.<\/p>\n<h4>What We Offer<\/h4>\n<p>We want to build a team made up of genuinely exceptional people, and that means offering more than simply a salary. Our proposed benefits package includes:<\/p>\n<ul>\n<li>28 days of paid annual leave every year, plus local public holidays<\/li>\n<li>Your local statutory holiday entitlement where this is greater<\/li>\n<li>Your birthday off, fully paid, every year<\/li>\n<li>Separate paid sick leave, so being unwell doesn\u2019t eat into your holiday allowance<\/li>\n<li>Additional paid wellbeing or personal days<\/li>\n<li>Company-funded healthcare or private medical cover, appropriate to your country<\/li>\n<li>Pension, provident fund or retirement contributions appropriate to your location<\/li>\n<li>All statutory local employment benefits in addition to our company benefits<\/li>\n<li>Company-provided laptop, headset and equipment required to do your job properly<\/li>\n<li>Support towards your home internet or remote-working costs<\/li>\n<li>Comprehensive paid onboarding and training<\/li>\n<li>Ongoing training and development, plus an annual learning and professional development budget<\/li>\n<li>Support towards relevant professional certifications<\/li>\n<li>Enhanced parental, compassionate and bereavement leave<\/li>\n<li>Regular salary and career development reviews<\/li>\n<li>A genuinely remote-first working environment<\/li>\n<\/ul>\n<p>Where local legislation provides a greater entitlement than our standard package, the greater local entitlement will always apply.<\/p>\n<h4>Career Development<\/h4>\n<p>This role can grow into Senior Billing, Finance Operations, Revenue or Payments specialisms, Customer Success or Team Leadership. We\u2019ll support the direction that suits you.<\/p>\n<h4>A Final Word<\/h4>\n<p>If you\u2019re precise with numbers, genuinely kind with people, and get satisfaction from turning a stressful billing moment into a reassuring one, we\u2019d love to hear from you.<\/p>\n","protected":false},"author":1,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"Fully Remote (UK or EU)","_application":"https:\/\/www.carefront.co.uk\/apply\/?role=billing-renewals-specialist#apply","_company_name":"CareFront","_company_website":"https:\/\/www.carefront.co.uk","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":1,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[9],"job-types":[2],"class_list":["post-1009","job_listing","type-job_listing","status-publish","hentry","job-type-full-time"],"_links":{"self":[{"href":"https:\/\/www.carefront.co.uk\/apply\/careers\/wp-json\/wp\/v2\/job-listings\/1009","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.carefront.co.uk\/apply\/careers\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/www.carefront.co.uk\/apply\/careers\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/www.carefront.co.uk\/apply\/careers\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/www.carefront.co.uk\/apply\/careers\/wp-json\/wp\/v2\/media?parent=1009"}],"wp:term":[{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/www.carefront.co.uk\/apply\/careers\/wp-json\/wp\/v2\/job-categories?post=1009"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/www.carefront.co.uk\/apply\/careers\/wp-json\/wp\/v2\/job-types?post=1009"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}