D365 F&O Techno-Functional Support Consultant

Location and working hours

Fully remote, worldwide. You can be based anywhere in the world, provided you can work EST business hours, with occasional out-of-hours support as required.

About CareFront

CareFront is a technology and business transformation consultancy supporting organisations across ERP/CRM transformation, technology delivery, customer care and managed operations.

We provide specialist ERP and technology expertise to help clients optimise their platforms, improve operational performance and establish effective, cost-efficient support models.

As part of our continued growth, we are looking for an experienced D365 Finance & Operations Techno-Functional Support Consultant to join our managed services team.

The Role

The D365 F&O Techno-Functional Support Consultant will provide functional and technical support across Microsoft Dynamics 365 Finance & Operations, helping clients resolve incidents, deliver enhancements and continuously improve their ERP environment.

The role requires someone who can operate across the boundary between business processes, functional configuration and technical troubleshooting. You will work closely with client finance and operations teams, business analysts, developers and other technology specialists to diagnose issues and deliver practical solutions.

This is an ideal role for someone who enjoys working in a BAU / managed-services environment, while still having the opportunity to contribute to projects, enhancements and continuous improvement.

Key Responsibilities

D365 F&O Support

• Provide day-to-day Level 2/Level 3 support for D365 Finance & Operations.
• Investigate and resolve incidents, service requests and system issues.
• Analyse issues across both functional processes and technical components.
• Monitor and manage support tickets through the client's ITSM platform.
• Ensure incidents are prioritised and resolved within agreed SLAs.
• Identify recurring issues and recommend permanent solutions.
• Support users with system and process-related queries.

Functional Responsibilities

• Provide support across relevant D365 F&O modules, particularly:
• General Ledger
• Accounts Payable
• Accounts Receivable
• Cash & Bank Management
• Fixed Assets
• Procurement & Sourcing
• Tax
• Project Management & Accounting
• Human Resources
• Analyse business requirements and translate them into D365 F&O solutions.
• Configure and maintain D365 F&O functionality where appropriate.
• Support month-end, quarter-end and year-end financial processes.
• Assist with testing, regression testing and deployment of changes.
• Produce functional specifications and supporting documentation.
• Work with business users to understand root causes and identify process improvements.

Technical Responsibilities

• Investigate technical issues within D365 F&O and associated integrations.
• Work with developers and technical teams to diagnose and resolve complex issues.
• Review batch jobs, workflows, integrations and system processes.
• Support troubleshooting of interfaces between D365 F&O and third-party applications.
• Assist with data issues, imports, exports and data validation.
• Understand D365 F&O architecture, environments and deployment processes.
• Provide technical input into system enhancements and change requests.
• Where appropriate, investigate X++ code, customisations and extensions to identify the source of issues.

Managed Services & Continuous Improvement

• Operate as a trusted D365 F&O support resource for client teams.
• Maintain strong communication with stakeholders throughout the incident lifecycle.
• Identify opportunities to improve system performance, processes and user experience.
• Contribute to knowledge bases, support documentation and standard operating procedures.
• Identify recurring incidents and contribute to problem-management activities.
• Support service reviews and continuous improvement initiatives.
• Provide knowledge transfer to other members of the CareFront support team.

Essential Experience

• Strong commercial experience working with Microsoft Dynamics 365 Finance & Operations.
• Proven experience in a D365 F&O support or consulting role.
• Strong understanding of finance and/or operational business processes.
• Ability to troubleshoot issues from both a functional and technical perspective.
• Experience working within an ITIL / managed services / IT support environment.
• Experience working with an ITSM/ticketing platform such as ServiceNow, Jira or similar.
• Strong analytical and problem-solving skills.
• Experience working with integrations and third-party systems.
• Good understanding of D365 F&O security, workflows, batch processing and environments.
• Strong communication skills and the ability to work directly with business users and stakeholders.
• Experience with X++ and D365 F&O development concepts.

Desirable Experience

• Experience with Power Platform, Power Automate or Power BI.
• Experience with D365 Data Management Framework (DMF).
• Experience troubleshooting APIs, web services and integrations.
• Experience with Azure services and D365 F&O integration technologies.
• Experience supporting D365 F&O upgrades and platform updates.
• Experience working within a structured ITIL service-management environment.
• Microsoft Dynamics 365 certifications.

Personal Attributes

We are looking for someone who is:

• Customer-focused – able to understand the business impact of issues and prioritise accordingly.
• Technically curious – comfortable investigating problems rather than simply escalating them.
• Commercially minded – able to balance the ideal solution with practical cost and delivery considerations.
• Proactive – identifies potential problems and improvement opportunities before they become major issues.
• Collaborative – comfortable working with client teams, developers, BAs and other consultants.
• Communicative – able to explain technical issues clearly to both technical and non-technical stakeholders.
• Accountable – takes ownership of incidents and follows issues through to resolution.

What We Offer

• Opportunity to work with a growing technology and business transformation consultancy.
• Exposure to a range of D365 F&O environments and client organisations.
• Fully remote working from anywhere in the world, provided you can cover EST business hours.
• Opportunity to work across both BAU support and transformation projects.
• Exposure to wider ERP, technology and managed-services engagements.
• Career development and opportunities to broaden functional and technical expertise.

How to Apply

If you are an experienced D365 F&O professional who enjoys solving complex problems, working directly with clients and delivering practical business solutions, we would like to hear from you.

Please send your CV along with a brief overview of your D365 F&O experience and the type of support environments you have worked in.