Microsoft Dynamics 365 Finance & Operations (D365 F&O) Support Consultant

About the Role

We are seeking an experienced Microsoft Dynamics 365 Finance & Operations (D365 F&O) Support Consultant. This is a fully remote position supporting a global D365 F&O environment across core Finance functions.

As part of the Application Support team, you will provide functional support for business-critical ERP processes, investigate and resolve production issues, collaborate with Finance stakeholders, and contribute to the continuous improvement of the D365 platform.

You will play an integral role in ensuring system stability, supporting month-end and year-end activities, maintaining governance and controls, and assisting with Microsoft’s One Version release cycle.

This is an excellent opportunity to join an organisation investing heavily in Microsoft technologies while working alongside an experienced global ERP team.

Key Responsibilities

Application Support

• Provide Level 2 and Level 3 functional support for Microsoft Dynamics 365 Finance & Operations.
• Investigate, troubleshoot and resolve production incidents within agreed SLA targets.
• Record, prioritise and manage incidents, service requests and problems using ServiceNow.
• Perform root cause analysis and recommend permanent corrective actions.
• Escalate issues to Microsoft or third-party partners where appropriate.
• Monitor application health and identify opportunities to improve system stability and performance.
• Participate in on-call or planned support during quarter-end and year-end processing as required.

Functional Support

Provide day-to-day support across the following Finance modules:

• General Ledger
• Accounts Payable
• Accounts Receivable
• Cash & Bank Management
• Fixed Assets
• Financial Reporting
• Financial Dimensions
• Period Close processes

System Administration

• Maintain ledger calendars and financial period statuses.
• Support user security, segregation of duties and role assignments.
• Monitor and resolve batch job failures.
• Administer workflows and workflow troubleshooting.
• Support month-end, quarter-end and year-end close activities.
• Assist internal and external auditors with ERP-related requests.
• Support data imports, exports and integrations using the Data Management Framework (DMF).

Change & Release Management

• Analyse business requirements and recommend system improvements.
• Prepare functional specifications for approved enhancements.
• Coordinate User Acceptance Testing (UAT).
• Support Microsoft One Version updates, regression testing and production deployments.
• Work with technical consultants during solution design and implementation.
• Participate in change advisory and release management processes.

Documentation & Knowledge Management

• Develop and maintain support documentation.
• Create user guides and knowledge base articles.
• Maintain application support procedures.
• Document configuration changes and business processes.

Stakeholder Engagement

• Build strong working relationships with Finance, IT and business stakeholders.
• Deliver exceptional customer service.
• Provide end-user training and coaching where appropriate.
• Communicate incidents, risks and resolutions clearly to business users.
• Participate in support reviews and continuous improvement initiatives.

Essential Skills & Experience

• Minimum 3 years’ experience supporting Microsoft Dynamics 365 Finance & Operations.
• Strong functional knowledge of D365 Finance.
• Experience supporting live enterprise ERP environments.
• Strong understanding of Finance business processes.
• Experience supporting month-end and year-end financial close.
• Experience using ServiceNow or similar ITSM platforms.
• Excellent analytical and troubleshooting skills.
• Experience managing incidents, problems and change requests.
• Excellent written and verbal communication skills.
• Ability to prioritise workload in a fast-paced environment.
• Experience working effectively within a fully remote team.

Desirable Skills

Experience in one or more of the following would be advantageous:

• Electronic Reporting (ER)
• Lifecycle Services (LCS)
• Azure DevOps
• Power BI
• Power Automate
• Dual-write
• Data Management Framework (DMF)
• Financial Reporter
• ISV solutions
• Microsoft FastTrack projects
• ITIL Service Management

Technical Knowledge

Experience with:

• Microsoft Dynamics 365 Finance & Operations
• Lifecycle Services (LCS)
• Azure DevOps
• ServiceNow
• Electronic Reporting
• Data Management Framework
• Microsoft Power Platform
• Microsoft 365
• SQL (basic querying)
• Microsoft Excel

Personal Attributes

• Excellent customer service skills
• Strong analytical and problem-solving ability
• High attention to detail
• A proactive and self-motivated approach
• Excellent communication skills
• Strong organisational and prioritisation skills
• Ability to work independently while collaborating effectively within a distributed team
• Commitment to continuous learning and professional development

Qualifications

Essential

• Relevant experience supporting Microsoft Dynamics 365 Finance & Operations.
• Degree, diploma or equivalent experience in Information Technology, Finance, Business Systems or a related discipline.

Preferred

• Microsoft Certified: Dynamics 365 Finance Functional Consultant Associate
• ITIL Foundation Certification

What We Offer

• Competitive salary
• Annual performance bonus
• Fully remote working within Canada
• Home office allowance or equipment provided
• Comprehensive health and dental benefits
• Retirement savings plan with employer contribution
• Paid vacation and public holidays
• Professional development budget
• Microsoft certification and training support
• Employee Assistance Programme
• Career progression opportunities within a growing global ERP team
• Collaborative and supportive remote working culture

Key Performance Indicators

Success in this role will be measured through:

• Incident resolution within SLA
• Customer satisfaction
• First-time resolution rate
• Reduction in recurring incidents
• Successful Microsoft One Version release support
• Quality of documentation
• Continuous improvement initiatives delivered
• Stakeholder feedback
• System availability and stability

Working Pattern

• Full-time, permanent position
• Fully remote within Canada
• Support coverage aligned to Eastern Time (EST)
• Monday to Friday
• Occasional evening or weekend support during quarter-end, year-end and major production releases
• Limited travel (typically less than 5%) for team meetings or business workshops

Diversity & Inclusion

We are committed to creating an inclusive workplace where everyone can thrive. We welcome applications from individuals of all backgrounds and are dedicated to providing equal employment opportunities throughout the recruitment process.