Microsoft Dynamics 365 Finance & Operations Support Consultant

Location and working hours

Fully remote, worldwide. You can be based anywhere, provided you can work Central European business hours (CET/CEST).

Employment type: Contract / Permanent, depending on experience and availability.

Role Overview

CareFront Ltd is seeking an experienced Microsoft Dynamics 365 Finance & Operations (D365 F&O) Support Consultant to provide ongoing application support, troubleshoot system issues and help maintain the stability and performance of clients’ ERP environments.

This is a fully remote role covering Central European business hours (CET/CEST), supporting finance and operations teams with day-to-day system queries, incident resolution, service requests and continuous improvement activities.

The successful candidate will have strong functional knowledge of D365 F&O, excellent problem-solving skills and experience working within an ERP support or managed services environment.

Key Responsibilities

• Provide day-to-day functional support for Microsoft Dynamics 365 Finance & Operations.
• Investigate, troubleshoot and resolve incidents, system issues and service requests.
• Support users across relevant finance and operations modules, including General Ledger, Accounts Payable, Accounts Receivable, Cash and Bank Management, Fixed Assets, Tax and Project Management and Accounting.
• Manage and prioritise support tickets in line with agreed SLAs and business priorities.
• Analyse issues, identify root causes and implement appropriate resolutions or workarounds.
• Work closely with technical consultants and developers to resolve complex issues, including integrations, customisations and system defects.
• Support system configuration, testing, bug fixes and minor enhancements.
• Assist with regression testing, release management and validation of Microsoft updates.
• Maintain clear documentation of incidents, resolutions, known errors and support procedures.
• Communicate effectively with business users and stakeholders, providing regular updates on progress and resolution timelines.
• Identify recurring issues and recommend improvements to system functionality, processes and support procedures.
• Escalate complex or high-priority issues where necessary.

Required Skills and Experience

• Proven experience supporting Microsoft Dynamics 365 Finance & Operations.
• Good functional understanding of core finance management processes.
• Experience managing incidents, service requests and problem resolution within an ERP support environment.
• Ability to investigate issues, identify root causes and deliver practical solutions.
• Experience working with ticketing systems and SLA driven support processes.
• Understanding of D365 F&O configuration, workflows, security roles and business processes.
• Familiarity with integrations, batch jobs, data management and system monitoring.
• Strong communication skills, with the ability to explain technical or functional issues to non-technical users.
• Ability to work independently in a fully remote environment.
• Flexibility to collaborate with distributed teams across European time zones.

Desirable Experience

• Experience providing D365 F&O managed services or post-go-live BAU support.
• Exposure to Azure DevOps, ServiceNow, Jira or similar ticket management tools.
• Familiarity with LCS, monitoring tools and D365 F&O environment management.
• Experience supporting Microsoft Dynamics 365 integrations and third-party applications.
• Knowledge of Power Platform, Power BI or Electronic Reporting.
• Microsoft Dynamics 365 certifications.

Working Arrangements

• Fully remote working.
• Working hours aligned with Central European business hours.
• Collaboration with UK, European and US based clients and delivery teams.
• Participation in support handovers, team meetings and incident reviews as required.
• Occasional flexibility may be required for critical incidents or planned support activities, subject to the agreed contract.

Personal Attributes

• Customer focused, proactive and service-oriented.
• Analytical, methodical and detail conscious.
• Strong ownership of incidents and follow through to resolution.
• Able to manage competing priorities in a busy support environment.
• Comfortable working independently while collaborating effectively with a wider team.
• Committed to continuous improvement and high quality service delivery.

What CareFront Offers

• A fully remote working environment.
• Opportunities to support and develop Microsoft Dynamics 365 F&O solutions across multiple clients.
• Exposure to varied business processes and ERP environments.
• The opportunity to contribute to a growing consultancy and managed services business.
• A collaborative team environment focused on delivering reliable, cost-effective ERP support.

How to Apply

Apply using the form below and attach your CV, highlighting your D365 F&O support experience, functional expertise and availability.

CareFront LtdWebsite: https://carefront.co.uk